Complaint

In order to improve customer service, and improve the activities of the Bank, all clients can express their opinion about the quality of service, leave the complaint and make suggestions for improvements. The Bank’s management is very attentive to all complaints, comments and suggestions and organizes work according to the wishes of clients.

 You can meet with Board Members on issues of the Bank’s activities, complaints and proposals.

Maksatbek Beishenbekovich Ishenbaev Chairman of the Management Board of the Bank 1st monday of each month
10:00 – 12:00
Muras Rysbekovich Kachkeev

 

First Deputy Chairman of the Executive Committee, COO

 

2nd monday of each month
10:00 – 12:00
Irina Valentinovna Kim

 

Member of the Executive Committee, Business Director

 

3rd monday of each month
10:00 – 12:00
Muhamed Jigitalievich Djumaliev

 

Member of the Executive Committee, Head of legal department

 

3rd monday of each month
10:00 – 12:00
Amina Alievna Kasmahunova

 

Member of the Executive Committee, CFO

 

4th monday of each month
10:00 – 12:00
Kanat Maratbekovich Kurmanov

 

Member of the Executive Committee, Head of credit risk management department 4th monday of each month
10:00 – 12:00

Instructions for consideration of customer complaints_website_eng

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