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The Company creates a special client protection program |
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Thursday, 05 November 2009 08:44 |
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The Closed Joint-Stock Microfinance Company “Bai Tushum and Partners” created a special program called “Client Protection” aimed on improving customer service, which allows you to provide feedback on Company’s operation, quality of service as well as to bring forward suggestions on improving its activity. In each case we are ready to provide explanation and resolve raised issues.
HOW TO REPORT YOUR RECOMMENDATION OR A COMPLAINT TO THE COMPANY
Via Internet http://www.baitushum.kg// Via email CEO, Gulnara Shamshieva -
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Operations Manager, Dinara Aitykeeva -
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Human Resources Manager, Ainura Maksutova -
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. Talk to the Company’s Board Member Tel: (0312) 31 03 70, 31 05 35
Operational Manager, Dinara Aitykeeva -
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;
Human Resources Manager, Ainura Maksutova -
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. Via mail to Head Office Send it in writing to the following address:
720001, Kyrgyzstan, Bishkek city, 216 Toktogula Str.
Head Office
CEO – Gulnara Shamshieva
Via fax to Head Office Send it in writing via fax: (0 312) 90 04 64
Head Office
CEO – Gulnara Shamshieva
WHAT INFORMATION SHOULD BE PROVIDED
To help resolve your appeal as soon as possible, the Company kindly requests you to include the following information in it:
• Your full name;
• Name of the Branch servicing you (Company employee);
• Copies of corresponding documents (if applicable);
• Return address;
• Preferred communication medium for a response.
HOW MUCH TIME WILL IT TAKE TO RESOLVE YOUR ISSUE:
Recommendations and complaints submitted to the Company verbally are considered by the regional or branch manager during office hours from 8:00 a.m. to 5:00 p.m. on business days. At that, if possible, verbally expressed recommendations or suggestions of the client will be addressed immediately. Procedure of considering recommendations and complains filed in writing may take up to 10 business days. |
