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The Company creates a special client protection program |
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Thursday, 05 November 2009 08:44 |
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The Closed Joint-Stock Microfinance Company “Bai Tushum and Partners” created a special program called “Client Protection” aimed on improving customer service, which allows you to provide feedback on Company’s operation, quality of service as well as to bring forward suggestions on improving its activity. In each case we are ready to provide explanation and resolve raised issues.
HOW TO REPORT YOUR RECOMMENDATION OR A COMPLAINT TO THE COMPANY
Via Internet http://www.baitushum.kg// Via email CEO, Gulnara Shamshieva -
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Operations Manager, Dinara Aitykeeva -
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Human Resources Manager, Ainura Maksutova -
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. Talk to the Company’s Board Member Tel: (0312) 31 03 70, 31 05 35
Operational Manager, Dinara Aitykeeva -
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;
Human Resources Manager, Ainura Maksutova -
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. Via mail to Head Office Send it in writing to the following address:
720001, Kyrgyzstan, Bishkek city, 216 Toktogula Str.
Head Office
CEO – Gulnara Shamshieva
Via fax to Head Office Send it in writing via fax: (0 312) 90 04 64
Head Office
CEO – Gulnara Shamshieva
WHAT INFORMATION SHOULD BE PROVIDED
To help resolve your appeal as soon as possible, the Company kindly requests you to include the following information in it:
• Your full name;
• Name of the Branch servicing you (Company employee);
• Copies of corresponding documents (if applicable);
• Return address;
• Preferred communication medium for a response.
HOW MUCH TIME WILL IT TAKE TO RESOLVE YOUR ISSUE:
Recommendations and complaints submitted to the Company verbally are considered by the regional or branch manager during office hours from 8:00 a.m. to 5:00 p.m. on business days. At that, if possible, verbally expressed recommendations or suggestions of the client will be addressed immediately. Procedure of considering recommendations and complains filed in writing may take up to 10 business days. |
10 years of successful work allowed the Company to take a leading position on the Kyrgyz Republic market. In the frame of ambitious plans of development Company intends to intensively increase the volumes of crediting, to expand the spectrum of rendered services and improve the institutional potential. One of the important steps in the Company’s development is – rebranding, that reflects the large-scaled internal changes, in the basis of which an active transition into the model of development of client-oriented business lies. This step will allow to correspond at maximum to high requirements of the modern market and to open new horizons of growth remaining at the same time committed to its social mission and values. 
Company, together with “Kiva” Fund has launched a new social-oriented project in Bishkek, Talas, Osh, Djalal-Abad and Naryn branches. In the frame of this project loans are being disbursed to socially-vulnerable segments of people with the grace interest rate for two years period. Till the end of September Company plans to implement the project in other branches. Implementation of the pilot project was carried out with the participation of Sam Trauffer – Kiva Foundation fellow, who came to our country for the purpose of rendering assistance to the Company on implementation of the project. 
